What does it say?

1.4     Urgent Request

Dear Mr. Blair:  I am extremely upset by your

discouraging telephone call on Tuesday, November 15,

in which you told me that you do not think you can

complete my new house on schedule.  I believed your

promise that the house would be finished on or

before May 10 and sold my house in Dallas.

It is, therefore, essential that you meet your original

promise, even if your people have to work extra hours

or you have to hire additional help.  Sincerely yours,

What does it say?

1.5     Credit Approval

Dear Mrs. Wade:  Your application for a credit account

in the James Department Store has been approved.

Having a credit account at the James Department

Store will bring you many advantages.  You will always

be notified about special sales before we announce

them to the general public.  You will also be able to

use our personal shopping service, which enables you

to telephone your orders.

Please stop in to see me the next time you come to the

James Department Store.  It will be a genuine pleasure

to welcome you personally to our large family of

charge account customers.  Sincerely yours,